For more than 50 years ABTA and its Members have been helping holidaymakers to get the most from their travel and assisting them when things don’t go according to plan.

• ABTA Members follow our Code of Conduct. This means that you’ll receive a high standard of service, fair terms of trading, and clear and accurate information on issues such as passports and visas, health requirements, and details of any alterations to your holiday.
  


• In the unlikely event of things going wrong, our Code of Conduct ensures that ABTA Members respond to any complaint within strict time limits. If you can’t resolve a dispute, we offer a low-cost independent arbitration service.
  


• Many of the travel arrangements provided by ABTA Members are protected in case of the financial failure of the travel company. You should, however, always ask your travel company if protection applies to your travel arrangements. Where travel arrangements aren’t already protected, your travel company may be able to offer suitable insurance to cover you.

To take full advantage of the protection available under any financial protection scheme or the ABTA Code of Conduct, it’s important that you have the correct documentation when making your booking. For details, please see Your Protection Checklist: Important Information When Making a Booking With an ABTA Member.