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WHAT TO DO IF YOUR TRAVEL COMPANY HAS FAILED

If your travel agent fails financially, this shouldn’t affect your travel plans. You should, however, contact the tour operator, to ensure that they have your contact details and that your booking is in place. If your tour operator fails financially, contact your travel agent for assistance. If you booked with the tour operator direct, contact our Consumer Affairs Department for advice.

For information about schemes of financial protection, click here. For details of our claims procedure, click here. For a list of recent financial failures, click here.

 

Last updated: 18 May 2006

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