The following cases were heard by the Code of Conduct Committee at its meeting held on 21 July 2006:
Flying Eagles Ltd (ABTA member K0559/W4017 of 307 High Street North, Manor Park, London, E12 6SL) was fined £500 for breaching clause 2.3(i) of the Code of Conduct. This clause requires that members state in their booking conditions or terms of trading any cancellation or amendment fees that clients may incur .
Flightbookers Ltd (ABTA member V8800/ D0806 of Hamlyn House, Macdonald Road, London N19 5PR and trading as ebookers.com)was fined £2000 for a breach of Clause 1.9(i) of the Code, which requires members to advise clients of changes to travel arrangements.
Travelworld Vacations Ltd (ABTA member V8302 of 1 Torrington Park, London, N12 9SU and trading as Olympic Holidays and Odyssey Holidays) was fined £500 in respect of Clause 2.1(i), which prohibits members from cancelling travel arrangements inside balance due date for commercial reasons.
The Airline Seat Company Ltd (ABTA member W131X of Hillgate Street, London, W8 7SP and trading as Canadian Affair) was reprimanded in respect of Clause 2.1(i), which prohibits members from cancelling travel arrangements inside balance due date for commercial reasons.
Skylord Travel Plc (ABTA member F7090/V9911 of 208 Field End Road, Pinner, Middlesex, HA5 1RD) was fined £200 in respect of clause 1.7(iv) and £200 in respect of clause 1.7(vii). The member had not complied with the requirement on training for the sale of travel insurance. All staff selling insurance to clients must pass a Level 1 exam and one person in each office must pass a Level 2 exam.
Cyprus and Greece Direct Ltd (ABTA member J2874/W614X of 22 East Barnet Road, Barnet, EN4 8RQ and trading as Ambassador Travel and Absolute Holidays) was fined £500 on each count for breaches of clauses 1.4(iv)(b), 2.2(i), 2.2(ii), 2.2(iii) and 3.1(ii). It was found that the member had acted as agent in providing flights to the client, but had failed to issue the correct receipt showing the principal. The member had acted as principal in respect of the accommodation. This had been affected by a significant change and the member had failed to provide the client the option to cancel and to have compensation. The member had then not responded to the client's complaint within the 28-day time limit.
The member also appealed part of the Committee's decision and this is therefore not reported above, pending the decision of the Appeal Board.
No cases were dismissed by the Committee.