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The ABTA Seminar Programme began in June 1998 with a seminar on the Millennium Bug. Since then ABTA has held seminars on a wide range of issues such as Fraud and Crime Prevention, The Euro, Crisis Management, Law, Service Fees, Marketing, Dealing with complaints and The Internet.
The Seminar Programme is run on self-funding basis and members are charged at cost rate in order to be affordable to all ABTA members and Travel Industry Partners. Non Members are welcome, but at a full seminar rate.
We have a wide range of speakers from the travel industry ranging from the Foreign Office to the Flying Squad. Each seminar usually includes a chairperson from ABTA, a consumer viewpoint, a legal/government viewpoint and a selection of case studies from travel agents and tour operators, concluding with a question and answer session with all speakers.
If you have a query, please e-mail the seminar team on , or phone Colin Yonge, ABTA Seminar Programme, on 020 7307 1979.
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FORTHCOMING SEMINARS |
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SUBJECT |
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21 November 2000 |
Crisis Management - how to deal with the issues and the media |
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January 2001 |
Opportuities on the Internet - an introduction and how to develop a website |
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January 2001 |
Travel Law |
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January 2001 |
Human Resources - finding and keeping staff |
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February 2001 |
E-commerce - opportunities, benefits and pitfalls |
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| February 2001 | Dealing with complaints | ||||||
| February 2001 | Insurance seminar | ||||||
| March 2001 | Marketing your Travel Agency | ||||||
| April 2001 | Fraud - How to protect your business. To be held in Scotland/Manchester/London | ||||||
| May 2001 | Dealing with complaints | ||||||
| May 2001 | DDA/RNIB - your obligations. A business opportunity? | ||||||
| June 2001 | Employment Law | ||||||
| June 2001 | Opportunities on the Internet - an introduction and how to develop a web site | ||||||
| June 2001 | Human Resources - finding and keeping staff | ||||||
The documentation from each Seminar is also available to purchase. For details of previous seminars click below. To order copies of the documents call 020 7307 1921, or write to 'Seminars' at ABTA, 68/71 Newman Street, London W1T 3AH stating which pack you require.